dgk88 Privacy Policy

Overview

Introduction to This Policy

dgk88 is committed to protecting the privacy and security of every player who uses our platform. This Privacy Policy sets out the basis on which we collect, store, use and disclose personal information about players and visitors to dgk88.pro. By registering an account or using any dgk88 service, you acknowledge that you have read and understood this policy.

This policy applies to all information collected through the dgk88 website, mobile platform, customer support channels and any other service operated by dgk88. Please read this policy carefully. If you have any questions about how dgk88 handles your personal data, contact our support team at [email protected] at any time.

Key Points

Privacy at a Glance

Data Collection

1. Information We Collect

dgk88 collects personal information from players and site visitors through several channels. The categories of information we may collect include, but are not limited to, the following.

• 1.1Registration data: full name, date of birth, mobile number and any other details provided when creating a dgk88 account. This information is required to create and verify your account and to comply with our age verification and KYC obligations.
• 1.2Identity verification documents: government-issued photo ID, national identity card or other documentation submitted as part of KYC verification. These documents are retained in secure encrypted storage and accessed only by authorised personnel.
• 1.3Financial data: mobile wallet numbers (bKash, Nagad, Rocket, Upay), transaction amounts, deposit and withdrawal records. dgk88 does not store full payment card numbers. Financial data is used solely to process transactions and comply with anti-money laundering requirements.
• 1.4Technical data: IP address, device type, operating system, browser type and version, session duration and in-platform navigation behaviour. This data is collected automatically and is used for fraud prevention, security monitoring and to improve platform performance.
• 1.5Communications data: records of messages, emails or live chat conversations between you and the dgk88 support team. These records are retained for quality assurance, dispute resolution and compliance purposes and are accessible only by authorised support staff.

Data Use

2. How We Use Your Information

dgk88 uses the personal information it collects for specific, lawful purposes directly connected to the operation of the platform and the delivery of services to players. We do not use your data for purposes other than those described below.

• 2.1To create, verify and maintain your dgk88 account, including conducting age verification, identity checks and KYC procedures as required by our operating policies and applicable regulatory expectations.
• 2.2To process deposits and withdrawals via bKash, Nagad, Rocket and Upay, and to maintain accurate financial records for each registered account in accordance with anti-money laundering obligations.
• 2.3To provide customer support, respond to account queries and complaints, and facilitate the resolution of disputes relating to bets, promotions or account balances.
• 2.4To detect, investigate and prevent fraudulent activity, cheating, money laundering, underage gambling and any other activity that is prohibited under our Terms and Conditions or applicable law.
• 2.5To send you transactional and service-related communications including account notifications, deposit confirmations, withdrawal updates and responsible gaming alerts. Promotional communications are sent only where you have given prior consent.

Data Sharing

3. Sharing Your Information

dgk88 does not sell or rent your personal data to any third party. We share your information only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

• 3.1Payment processors: financial transaction data is shared with bKash, Nagad, Rocket and Upay to process your deposits and withdrawals. Each of these payment providers operates under its own privacy terms and security standards.
• 3.2Identity verification partners: where third-party KYC or identity verification services are used, only the specific documentation and personal details necessary to complete the verification check are shared. These partners are contractually bound to handle your data in accordance with this policy.
• 3.3Game and software providers: aggregated, anonymised gameplay statistics may be shared with licensed game providers (such as Pragmatic Play, Evolution Gaming and Spribe) to support platform functionality, game integrity auditing and performance reporting. No personally identifiable information is shared for this purpose.
• 3.4Legal and regulatory authorities: where required by applicable law, court order or regulatory demand, dgk88 may disclose personal information to law enforcement agencies, financial intelligence units or other competent authorities. dgk88 will take reasonable steps to notify affected players unless prohibited from doing so by law.

Cookies

4. Cookies and Tracking Technologies

dgk88 uses cookies and similar tracking technologies to operate the platform, remember your session preferences and improve your experience. By continuing to use dgk88, you consent to the use of cookies in accordance with this policy.

• 4.1Essential cookies: these are strictly necessary for the platform to function. They manage your login session, remember your language preference and maintain your account security state. Essential cookies cannot be disabled without impairing core platform functionality.
• 4.2Analytics cookies: dgk88 uses anonymised analytics data to understand how players use the platform, which features are most visited and where technical issues occur. Analytics data does not identify you personally and is used solely to improve platform performance.
• 4.3You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the dgk88 platform. dgk88 does not use third-party advertising tracking cookies.

Data Retention

5. How Long We Keep Your Data

dgk88 retains personal data for as long as your account remains active and for a defined period thereafter. Account registration data, KYC documents and financial transaction records are retained for a minimum of five years following account closure or last transaction, whichever is later, to meet anti-money laundering and regulatory record-keeping obligations.

Customer support communications are retained for a period of three years. Technical log data is retained for a shorter period of 12 months and is used exclusively for fraud investigation and platform security purposes. Once the applicable retention period has elapsed, data is securely deleted or anonymised so that it can no longer be attributed to an individual.

Security

6. How We Protect Your Data

dgk88 employs a multi-layered approach to data security, combining technical controls, organisational procedures and staff training to protect your personal information against unauthorised access, disclosure, alteration or destruction.

• 6.1All data in transit is encrypted using TLS 1.2 or higher. Sensitive data at rest, including KYC documents and financial records, is stored using AES-256 encryption in access-restricted secure environments.
• 6.2Access to personal data within dgk88 is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data receive regular training on data protection obligations and acceptable use policies.
• 6.3dgk88 conducts regular security reviews and vulnerability assessments of its platform infrastructure. In the event of a data breach that poses a risk to your personal data, dgk88 will take immediate steps to contain the breach and will notify affected players as soon as reasonably practicable.

Your Rights

7. Your Data Rights

As a dgk88 player, you have a number of rights in relation to your personal data. You may exercise these rights at any time by contacting our support team at [email protected]. dgk88 will respond to all valid rights requests within a reasonable timeframe.

• 7.1Right of access: you have the right to request a copy of the personal data dgk88 holds about you. This includes your registration details, transaction history and any communications records we hold. Requests will be fulfilled within a reasonable period subject to identity verification.
• 7.2Right of rectification: if any personal data dgk88 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. dgk88 will investigate and, where the correction is valid, update the relevant data without undue delay.
• 7.3Right to erasure: in certain circumstances you may request that dgk88 delete the personal data it holds about you. This right is subject to our legal and regulatory data retention obligations — where we are required by law to retain specific records, we cannot erase them early regardless of your request.
• 7.4Right to object to processing: you have the right to object to dgk88 processing your personal data for direct marketing purposes. Upon receipt of a valid objection, dgk88 will cease processing your data for that purpose immediately. Note that this right does not extend to processing that is necessary for the performance of your account contract or for compliance with legal obligations.

Payment Data

8. Payment Information and Financial Data

dgk88 processes all financial transactions in Bangladeshi Taka (BDT) exclusively via bKash, Nagad, Rocket and Upay. When you make a deposit or request a withdrawal, dgk88 collects and transmits the minimum financial data necessary to complete the transaction. dgk88 does not store complete mobile wallet PINs or full payment credentials. The mobile wallet numbers used for transactions are stored in encrypted form and associated with your account solely for the purpose of processing your transactions and verifying the ownership of payment methods during KYC and withdrawal processing.

All financial data is subject to the same security standards described in Section 6 of this policy. Transaction records are retained in accordance with the retention periods described in Section 5 and are accessible only by authorised dgk88 financial operations staff and, where required, by relevant regulatory or law enforcement authorities.

Minors

9. Children and Minors

dgk88 strictly prohibits access to its platform by persons under the age of 21. dgk88 does not knowingly collect personal data from individuals under 21. If dgk88 becomes aware that personal data has been collected from a person under 21 without the completion of valid age verification, that account will be suspended immediately, any balance held will be forfeited, and the personal data associated with the account will be deleted as soon as legally permissible. If you believe a person under 21 has registered a dgk88 account, please notify our support team at [email protected] immediately.

Policy Updates

10. Changes to This Privacy Policy

dgk88 reviews and updates this Privacy Policy periodically to reflect changes to our data practices, platform features and applicable legal requirements. When material changes are made, dgk88 will notify registered players via a platform notification or via the mobile number associated with the account. The date at the top of this policy indicates when it was last reviewed.

Your continued use of dgk88 following the publication of an updated Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically. If you disagree with any change to this policy, you should stop using dgk88 and may close your account by contacting our support team.